A one-stop-shop for retrofitting support

Start date
January
2021
Status
Lead
city of Leuven
partners
Leuven 2030, Minder=Meer, Dialoog vzw, Igo, Vlaams Energie- en Klimaatagentschap, Ecoob
ThemES
Energy, Buildings

Retrofitting residential buildings faster is a major challenge for Leuven. Finding the correct information and the right partners is not easy for inhabitants working on an energy retrofit. By establishing a one-stop-shop, we want to simplify this by providing one contact that groups the offer for energy retrofitting, renewable energy and energy saving. This system should also bring together service providers, allowing them to work more closely together and align their offers. Finally, it will also make it easier to provide and distribute subsidies. A one-stop-shop can contribute to considerably boosting the retrofitting rate in Leuven.

Your contact person

Anne Goidts
Programme manager retrofitting residential buildings
anne.goidts@leuven2030.be
Dries Vleugels
Programme manager retrofitting residential buildings
dries.vleugels@leuven.be

Who takes part?

Who are all the partners in the project?

Lead
city of Leuven
partners
Leuven 2030, Minder=Meer, Dialoog vzw, Igo, Vlaams Energie- en Klimaatagentschap, Ecoob

Role of Leuven 2030?

In this breakthrough project we assume the following role(s):

Facilitator

Place in the Roadmap?

This breakthrough project is part of the following programmes of the Roadmap:

How does it work?

We start by mapping the existing and the desired offer. This builds on the work that was already carried out during the Energy Coach Project and the Leuven offer of retrofitting support. Customers' follow-up processes are also included. A steering committee will subsequently be established which based on this preparatory work will look for a way to integrate the various processes and the offer. At the same time, attention will also be paid to a legal and organisational structure to support this and ultimately to function as an actual one-stop-shop. The outcome was presented to the Board of Mayor and Aldermen in early 2022. In the autumn of 2022, the one-stop-shop will be further developed and we want the municipal council to designate it as Leuven's (Flemish) Energy House so that Leuveners can visit it from 2023 onwards. Step by step, more partners will be involved in the further development.

Jan
2021
Jan
2021

Map existing and desired offer and processes

Sep
2021
Sep
2021

First steering committee

Feb
2022
Feb
2022

Various possible structures are developed

Jun
2022
Jun
2022

Proposal to Board of Mayor and Aldermen Leuven

Jan
2023
Jan
2023

Launch of one-stop-shop and recognition as Energy House

Jan
2023
Jan
2023

Further roll-out and optimisation

Jul
2022
Jul
2022
Jan
2023
Jan
2023

Map existing and desired offer and processes

Jan
2021
Jan
2021
Sep
2021
Sep
2021

First steering committee

Various possible structures are developed

Feb
2022
Feb
2022
Jun
2022
Jun
2022

Proposal to Board of Mayor and Aldermen Leuven

Launch of one-stop-shop and recognition as Energy House

Jan
2023
Jan
2023
Jan
2023
Jan
2023

Further roll-out and optimisation

Jul
2022
Jul
2022
Jan
2023
Jan
2023

Why is this project important?

The energy consumption of residential buildings accounts for about 31% of Leuven's carbon emissions*. One of the biggest challenges therefore lies in retrofitting existing residential buildings much faster. A challenge of that magnitude requires an organisation that makes it easy for inhabitants to quickly find the correct information and for service providers to find those inhabitants and each other. The aim of the one-stop-shop is:

  • To make it easier for inhabitants by providing one contact which groups the offer for energy retrofitting, renewable energy and energy saving.
  • To bring together service providers, enabling them to work more closely together, align their offers better and respond quickly to new trends and products through shared insights.
  • To make it easier to develop a more extensive range of services in cooperation with the market. This allows the city and its partners to not only offer individual support, but also play a role as a market facilitator.
  • To facilitate finding and distributing funds and subsidies.

*CO₂-inventory Covenant of Mayors

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The path of the past couple of months

June
2022

The college decides in principle on the establishment of a Leuven one-stop shop as an extended service of the city of Leuven.

February
2022

The new operating structure is presented to the college. The feedback will be taken into account in the further process.

September
2021

The steering committee which, based on the preparatory work, has to look for a way to integrate the different processes and the offer, meets for the first time.

January
2021

The programme managers of the 'retrofitting residential buildings' Roadmap programme start working with the energy team of the city of Leuven on developing the actual one-stop-shop. An overview is first made of the existing and desired supply as well as the corresponding follow-up processes for customers.

January
2017

In the context of the Energy Coach Project, the city of Leuven starts developing a municipal energy counter. In cooperation with Dialoog and IGO, this service was expanded and integrated into a retrofitting support offer. We are building on this work, among others, in this breakthrough project.

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