Retrofitting residential buildings faster is a major challenge for Leuven. Finding the correct information and the right partners is not easy for inhabitants working on an energy retrofit. By establishing a one-stop-shop, we want to simplify this by providing one contact that groups the offer for energy retrofitting, renewable energy and energy saving. This system should also bring together service providers, allowing them to work more closely together and align their offers. Finally, it will also make it easier to provide and distribute subsidies. A one-stop-shop can contribute to considerably boosting the retrofitting rate in Leuven.
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Who takes part?
Who are all the partners in the project?
Role of Leuven 2030?
In this breakthrough project we assume the following role(s):
Place in the Roadmap?
This breakthrough project is part of the following programmes of the Roadmap:
How does it work?
We start by mapping the existing and the desired offer. This builds on the work that was already carried out during the Energy Coach Project and the Leuven offer of retrofitting support. Customers' follow-up processes are also included. A steering committee will subsequently be established which based on this preparatory work will look for a way to integrate the various processes and the offer. At the same time, attention will also be paid to a legal and organisational structure to support this and ultimately to function as an actual one-stop-shop. The outcome was presented to the Board of Mayor and Aldermen in early 2022. In the autumn of 2022, the one-stop-shop will be further developed and we want the municipal council to designate it as Leuven's (Flemish) Energy House so that Leuveners can visit it from 2023 onwards. Step by step, more partners will be involved in the further development.
Map existing and desired offer and processes
First steering committee
Various possible structures are developed
Proposal to Board of Mayor and Aldermen Leuven
Launch of one-stop-shop and recognition as Energy House
Further roll-out and optimisation
Map existing and desired offer and processes
First steering committee
Various possible structures are developed
Proposal to Board of Mayor and Aldermen Leuven
Launch of one-stop-shop and recognition as Energy House
Further roll-out and optimisation
Why is this project important?
The energy consumption of residential buildings accounts for about 31% of Leuven's carbon emissions*. One of the biggest challenges therefore lies in retrofitting existing residential buildings much faster. A challenge of that magnitude requires an organisation that makes it easy for inhabitants to quickly find the correct information and for service providers to find those inhabitants and each other. The aim of the one-stop-shop is:
- To make it easier for inhabitants by providing one contact which groups the offer for energy retrofitting, renewable energy and energy saving.
- To bring together service providers, enabling them to work more closely together, align their offers better and respond quickly to new trends and products through shared insights.
- To make it easier to develop a more extensive range of services in cooperation with the market. This allows the city and its partners to not only offer individual support, but also play a role as a market facilitator.
- To facilitate finding and distributing funds and subsidies.
*CO₂-inventory Covenant of Mayors
The path of the past couple of months