Privacy Policy & terms and conditions

Your privacy matters.

Although most of the information on this site is available without asking you for personal data, in some cases you will be asked to share them or they will be collected. We therefore believe that you have the right to know exactly which data we are collecting from you, why and how you can change this if you wish to do so.

As you are explicitly giving consent to the processing of your personal data by visiting our website, we will make everything on this page as clear as possible. It is possible that we change this Privacy Policy. We reserve the right to do so at our own discretion, but will also communicate such changes on our website.

In addition to the how and what about the processing of your data, you will also find here the general terms and conditions that go with the use of our website and the content you find there.

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Who is processing your data?

The website you are currently browsing is the property of Leuven 2030 asbl with company number 0544 693 123. You can find us at our office at Professor Roger Van Overstraetenplein 1, 3000 Leuven or contact us at info@leuven2030.be. We thus process the data you provide us on the website and you can hold us responsible for it.

Your data will mainly be processed internally by our employees. Sometimes we also have agreements with organisations that process your data on behalf of Leuven 2030 and which we select carefully. In this case, they may only process your personal data on our behalf and with our written consent. In this way, we ensure that they too handle your data safely and confidentially. Leuven 2030 remains responsible for the processing of your personal data.

In addition, for certain specific services we may also use third parties to process your data. We provide your data to these third parties so that they can provide the service in question. For example, social media platforms, YouTube or the platform we use to send our newsletters. We choose the platforms and tools we use carefully, but at Leuven 2030 we have no influence on how these external platforms handle your personal data. Your data may also end up outside the EU. You can read how these platforms handle your data in their privacy statements. We have listed them below:

We do not share your personal data in an identifiable manner with third parties if this is not required to provide the services, without your express consent. We may transfer anonymised or aggregated data to other organisations who may use it to improve products and services and to customise the marketing, presentation and sale of products and services. We only do this if those products and services are in line with our mission.

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Which data do we collect and why?

Most of the content on our website is freely available and does not require you to provide us with any personal information.

In some cases, however, we will ask you explicitly for this personal information. We do this in order to provide you with a better service. Based on the location where we ask you for this information or the wording of the request, it should always be clear what we will use your information for. For example, we ask for your contact details in order to send you our newsletter or to invite you to participate in campaigns we are organising. And we use your membership details to update you on the status of your membership. If you contact us with a question or suggestion, we will ask for your details so that we can respond to you.

In addition to the data we specifically ask you for, we may also collect anonymous or aggregate data of a non-personal nature. This includes information such as browser type, IP address, the operating system you are using or the name of the website you used to get to and from our website.

If you receive our newsletter, we also register whether you open it and which articles and links you click on. We use this data in a non-personalised way to improve the newsletters as a whole. In addition, we can also use this information in a personalised way to send you offers and information which we think are particularly relevant to you. If you do not want this, you can always unsubscribe from our newsletters by simply clicking on the unsubscribe button in the last newsletter you received from us.

For all the data we process from you, you may assume that we use it for purposes that are in line with our mission to make Leuven a climate-neutral city with a future for everyone. Furthermore, we will only use your personal data for the purpose for which we received it from you and we will only store it for the period necessary to provide certain services. If we wish to use your data for any other purpose, we will ask you for your permission first.

You can withdraw your consent at any time. This also applies to the use of all your personal data for direct marketing purposes and can be done free of charge. To do so, please contact us at info@leuven2030.be or at our address, Professor Roger Van Overstraetenplein 1, 3000 Leuven. Children and young people under 13 years of age require the consent of their legal representative in order to register. Since we cannot verify whether this is the case for every visitor, we cannot be held responsible for this at Leuven 2030. We therefore assume that everyone who visits our website or provides us with personal data has the necessary consent.

In order to know which data we collect from you, the law of 30 July 2018 on the protection of individuals with regard to the processing of personal data provides for the free right to access and, if necessary, correct your personal data. Would you like to obtain the communication of the personal data we have collected from you? Please send a dated and signed request to Professor Roger Van Overstraetenplein 1, 3000 Leuven or to info@leuven2030.be. Please include proof of your identity in the form of a copy or scan of your identity card. If your inspection shows that it is necessary, you can ask for any incorrect, incomplete or irrelevant data to be amended.

We will take appropriate technical and organisational measures to keep your personal data safe from unauthorised access or theft and from accidental loss, manipulation or destruction. Access by our team or staff from our third party processors is only possible on a need-to-know basis and is subject to strict confidentiality obligations. We do our very best, but ensuring safety and security remains a best-efforts obligation to the best of our ability, and we can therefore never guarantee it.

In conclusion, please note the following. In addition to the above purposes, as required by law we may also process your personal data in order to transfer it to the police or judicial authorities as evidence of possible crimes or if there are reasonable grounds for suspecting that an unlawful act or crime has been committed by you through your registration or use of the Website or Services. Also, if and when your registration on the Website or use of the Website or Services may be considered (a) a violation of the terms and conditions or the intellectual property rights or any other right of a third party, (b) a threat to the security or integrity of the Services, (c) a threat to the Website or Services or systems of us or our subcontractors due to viruses, Trojan horses, spyware, malware, or any other form of malicious code, or (d) in any way illegal or unlawful, discriminatory or offensive, we may process your data for the benefit of ourselves, our partners or third parties.

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How about cookies?

Cookies are small text files that websites store on your computer or mobile device and which contain certain information, sometimes including personal data. Such cookies are used to make websites work better, to improve the user experience and sometimes also to show targeted ads.

We also place cookies when you visit our website or use similar technologies to collect and process personal data about you. We do this to better adapt our website to your needs when you return to it and to show you the most relevant information and communication.

When you visit our website for the first time, we will ask your permission to place these cookies. At that moment, you will also be able to see exactly which cookies we use. If you agree, we will assume that you have read and agree to this Cookie Policy. Please note that you can always change or withdraw your consents. You can do so by clicking on 'Cookies' in the footer of our website. Please note that not allowing certain cookies when visiting the website may result in some or all of the website's functions not working properly. We reserve the right to amend the Cookie Policy from time to time. If we do so, we will bring any changes, additions or replacements to your attention, for example by showing you a new screen asking for your permission. If you disagree with the changes, you can update your consent or send an email to info@leuven2030.be. If we have not received an e-mail from you within three working days after we notified you of the changes, you will be deemed to have accepted them.

You can also adjust your general preferences regarding cookies in the browser you use. This way you can prevent cookies or ask to be notified when such a cookie is installed or deleted. This concerns all cookies that are collected when you surf, not just the ones we use. You can find out how to do this on the websites of the browser manufacturers. We have listed some links for you here:

As with all personal data, we will only use the data we collect through cookies for purposes that are in line with our mission to make Leuven a climate-neutral city with a future for everyone. Moreover, we will do our utmost to only process personal data that is necessary to achieve the purposes stated in this Cookie Policy.

You can find out exactly which cookies we use by clicking on 'Cookies' in the footer of our website. We also list them for you below. We also indicate how long we keep the data collected by the cookies. After this period, your data will be deleted, unless it is of historical, cultural or general interest.

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Technically essential cookies and cookies for functional purposes

These cookies ensure that the website functions optimally or secure the website. They are indispensable for good communication and make browsing easier. These cookies make it easier to visit the website and improve its user-friendliness (e.g. choice of language). You cannot refuse these cookies if you want to read the website

These are the cookies listed below:

‍__cookiescriptconsent: cookie for the cookie banner. Indicates whether the cookie consent must be shown or has already been accepted.
Expires after one month

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Cookies for analytic purposes

These cookies enable us to analyse the use of the website, such as measuring the number of visits, the number of pages visited, users' activity on the website and their return frequency. They provide us with information about the performance of the website.

We collect this data:

IP address (is partially anonymised)
Which pages you visit and in what order
Which browser you use (Chrome, Firefox, Internet Explorer, etc.)
Whether you surf our website with a laptop or smartphone
How long your visit lasts and how long you stay on the pages

These are the cookies listed below from web analytics platform Matomo:

_pk_id.1.0069: expires after one year
_pk_ses.1.0069: expires after 30 minutes

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Cookies for social media and targeting

_ysc: a cookie YouTube sets up to keep track of views of embedded videos.
Expires after each session

_visitor_info1_live: a cookie YouTube sets up to keep track of user preferences for embedded YouTube videos. It can also determine whether you are using the new or the old version of the YouTube interface.
Expires after 6 months

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Your rights

Would you like to know exactly what data we have, change your data or ask us to delete your data from our systems? That is possible. All your rights can be found in detail on the website of the Belgian Data Protection Authority. As it can be quite complex, we list some important rights here.

First of all, you have the right to know what data we collect from you. We already wrote above that the law of 30 July 2018 on the protection of individuals with regard to the processing of personal data provides the free right to access and possibly correct your personal data. You therefore have the right to request access to all the personal data that we process about you, but access requests that are obviously made with the intention of causing inconvenience or damage to us will not be processed.

In addition, you have the right to request that any personal data about you that is incorrect or inaccurate be corrected free of charge. You also have the right to withdraw the consent you have given us to process data. This withdrawal will not affect the data that we have already collected through cookies or similar technologies based on your previous consent.

You also have the right to request the removal of your personal data if they are no longer necessary for the purposes set out in this Privacy Policy or if you withdraw your consent to their processing. Please note that any deletion request will be reviewed by us in light of any legal or regulatory obligations or administrative or judicial orders that may prevent us from deleting the personal data in question. Instead of deletion, you may also request that we restrict the processing of your personal data if (a) you dispute the accuracy of that data, (b) the processing is unlawful or (c) the data is no longer necessary for the stated purposes, but you need it to defend yourself in legal proceedings.

If you wish to make a request to exercise one or more of the rights set out above, please send an e-mail to info@leuven2030.be. This request must clearly state which right you wish to exercise and why. It must also be dated and signed, and be accompanied by a digitally scanned copy of your identity card. This way, we can be sure that you are the person you say you are. We will immediately inform you of the receipt of your request. If the request turns out to be justified, we will comply with it as soon as reasonably possible and in principle no later than 30 days after receipt of the request.

If you have a complaint about the processing of your personal data by us, you can always contact us via the e-mail address info@leuven2030.be. If you remain dissatisfied with our response, you are free to submit a complaint to the Data Protection Authority (GBA) or the Flemish Supervisory Commission (VTC).

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Some general terms and conditions

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Limitation of liability

The information on our website is of a general nature. This means that it is not adapted to your personal or specific circumstances and therefore cannot be considered as personal, professional or legal advice to the user.

We at Leuven 2030 make every effort to ensure that the information provided is complete, correct, accurate and up-to-date. Despite these efforts, it is possible that errors or inaccuracies creep into the information provided. Should this be the case or should certain information on or via the site not be available, we will make every effort to rectify this as soon as possible.

However, we cannot be held liable for direct or indirect damage resulting from the use of the information on this site. If, while surfing, you notice inaccuracies in the information that is made available via the site, you can always contact us so that we can rectify this.

We may amend, modify or supplement the content of our website (including the links on the website) at any time without notice or notification.

We do our utmost to ensure the proper functioning of the website. However, Leuven 2030 cannot guarantee the proper functioning of the website. We can also not be held liable in any way for the malfunctioning or temporary (un)availability of the website or for any form of damage, direct or indirect, which would result from the access to or the use of the website or any other, especially as a result of following links or hyperlinks on our website. By damage, we mean among other things, but without wanting to be exhaustive, all losses, work interruptions and damage to programmes or data on your computer system, your equipment or your programmes.

Having said that, we do of course do our utmost to keep the website functioning and accessible at all times. Leuven 2030 takes all necessary precautions to protect this website from and to safeguard it from viruses, computer code that is deliberately used incorrectly or other malicious actions that could damage your computer system. We take the necessary measures, but Leuven 2030 bears no responsibility in case of loss of data or damage to your computer system through the use of elements of this website or other sites you access via links or hyperlinks. Every attempt to hack into this website, to infect it with viruses or other malicious intent is considered by us to be a crime and we will lodge a complaint in the event of any infringement.

As already mentioned several times, our website may contain hyperlinks to third-party websites or pages, or refer to them indirectly. The placing of links to these websites or pages in no way implies any implicit approval of their contents by us. We have no control over the content or other characteristics of these websites and therefore cannot be held liable under any circumstances for their content or characteristics or for any other form of damage resulting from their use.

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Intellectual property rights

The contents of this site, including brands, logos, drawings, data, product or company names, texts, images and suchlike are protected by intellectual rights and belong to Leuven 2030 or entitled third parties.

The re-use of texts is permitted provided that the source is acknowledged. Prior written consent is necessary for the use, distribution and/or reproduction of photo or video material and graphics.

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Law and jurisdiction

We have tried to summarise the terms and conditions associated with the use of the website as clearly as possible. Hopefully your website visit will go well and nothing will go wrong. Should there be any legal issues, this site is governed by Belgian law. Only the courts of the district of Leuven have jurisdiction in such cases.